Currently, the only known workaround is to completely close the Kaspersky process (adding an exception for Snagit usually does not work). Kaspersky Internet Security may potentially completely break the window detection in Snagit, and therefore disable scrolling capture.

If you are able to capture, contact the security software manufacturer for instructions on how to add Snagit to the exclusions list (sometimes referred to as the white list).If you are experiencing problems in Firefox, please see this article: Snagit (Windows): Scrolling not working in Firefox v56 Third Party Software Kaspersky Internet Security To verify your security software is not causing an issue, disable the security software and then take a scrolling capture again with Snagit.

This software can sometimes falsely detect Snagit (or other trusted applications) as a potential threat and block the software from working properly. Security and identity protection software is frequently changing. These alternate browsing modes usually disable all third party extensions and add-ons which can potentially interfere with Snagit's scrolling ability.įor best results, set the zoom level in the application to capture to the default 100%. Most web browsers have the ability to browse in an 'incognito' or 'private' window. Use your Web Browser's Incognito/Private Mode

Results may vary across web browsers based on website content. If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge. Panoramic scrolling capture may have trouble accurately capturing parralax websites.

Snagit 11 scrolling capture